Refund policy

Return Policy

At ALNIMA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Returns are accepted within 30 days of delivery.
Items must be unused, unopened, and in their original packaging.
Opened dietary supplements, gummies, or consumable products cannot be returned for safety and quality reasons.
To start a return, please contact our support team with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will work quickly to resolve the issue.